Frequently asked questions

What is cloud backup?

Cloud backup is a service that allows you to save your data to an off-site server by transferring the data over the Internet. These servers are usually hosted by a third-party service provider.

Why do I need a cloud backup service?

Cloud backup services protect your data by providing a system that allows you to store and recover your files in the event of data loss. This could be due to hardware failure, accidental deletion, virus attacks, or natural disasters.

Are cloud backup services secure?

Reputable cloud backup services use a variety of security measures to protect your data, including encryption and secure data centers. However, it's important to choose a trustworthy provider. Make sure that the service you choose encrypts your data both in transit and at rest for your personal private key (we do).

Do I need to use a VPN while backing up over public WiFi?

No, you don't necessarily need to use a VPN while backing up over public WiFi using our services. All of the data going to our servers are encrypted already before they leave your computer so no need to worry about someone being able to eavesdrop on the network and steal your data. However, using a trusted VPN is often a good idea when using public WiFi to protect your privacy and security for several other reasons.

How often should I backup my data to the cloud?

The frequency of backup can depend on the amount and type of data you're dealing with. However, a common strategy is to perform backups daily.

How much does cloud backup cost?

The cost of cloud backup services can vary greatly depending on the amount of data you need to back up and the level of service you require. Our starter package which can accommodate up to 100GB of data is $4.90/month.

What is the difference between cloud backup and cloud storage?

Cloud storage is typically used for storing files that you access and edit often. On the other hand, cloud backup is a service that automatically backs up your data to the cloud and can be used to restore your files in case of data loss.

Can I access my data from different devices with cloud backup?

Yes, one of the advantages of using a cloud backup service is that your data can be accessed from any supported device that has an internet connection. This means you can access your files from different computers.